The ICC Commission on Arbitration and ADR has published guides on «Effective Conflict Management» and «Facilitating Settlement in International Arbitration»

The Guide on Effective Conflict Management focuses on providing some tools that might be useful in reaching a settlement before arbitration proceedings and reducing costs for the disputes that could not be avoided. The Guide is divided into two main parts (i) proactive approach (actions before conflicts emerge), and (ii) reactive (ICC’s services) and how to use them appropriate.
The Guide on Facilitating Settlement in International Arbitration provides steps that should be done to facilitate the settlement of disputes including case management techniques, mediation windows, preliminary views and settlement conferences.